Privacy policy
Privacy and Cookie Policy
1. General
Pull up SA is the operator of the website klode.ch (hereinafter: the "Website") and the provider of the services offered through this Website.
Pull up SA is responsible for the collection, processing and use of your data. We are committed to being transparent about how we process our customers' data, in accordance with the requirements of the new Swiss Federal Act on Data Protection (nFADP), the Ordinance to the Federal Act on Data Protection (OFADP), and the European General Data Protection Regulation (GDPR). Through this Privacy Policy, we inform you about how we process your personal data. You will learn which data are collected through the Website and how they are used. You will also learn how to verify the accuracy of this information and how to request access to or deletion of the collected data. This Privacy Policy may be amended from time to time. We therefore recommend that you consult it regularly to ensure that you are always aware of the latest version in force.
2. Personal Data
The term personal data used in this Privacy Policy refers to any data or information that can be associated with you or that can be used to identify you personally.
This information includes: title, surname, date of birth, address, gender, telephone number, IP address, email address, banking information such as account number, credit information and payment details, as well as all data you provide when creating your customer account or placing an order, and any other information such as the pages you visit, purchases made on our Website, and your preferences regarding our products.
If, in a specific case, you provide the data of a family member or another person, we assume that you are authorized to do so and that the data provided are accurate. You are responsible for ensuring that the persons concerned have been informed of this Privacy Policy.
3. Collection, Use and Processing of Personal and Professional Data
When you visit our Website, the server automatically records certain data. These data are collected for system administration purposes, statistical purposes in particular, to better understand how our Website is used, and for security purposes in order to prevent fraud and other prohibited or illegal activities, as well as to ensure the long-term security of our Website. The collection and processing of these personal data are generally carried out in an anonymized manner.
Your data are also collected when you place an order.
We collect different types of data, beginning with your basic information such as your first name, surname, email address and other contact details. These may include data provided when entering a competition or when subscribing to our newsletter.
When you place an order, a number of so-called contractual data are collected in connection with the conclusion and performance of the contract, such as your contact details, delivery address and payment methods.
To facilitate communication with you, we offer various communication channels, including email and our social media platforms. When you contact us, we collect your contact details in order to respond to your request. We may also analyze the content of your communications to improve our services.
When you browse our Website, our server collects certain technical data such as your IP address, operating system, browser and browser language. Your approximate location, the time and, in some cases, your gender may also be transmitted. We may associate your device with a unique ID (identifier), enabling us to recognize you through cookies or similar technologies. This allows us to provide you with personalized content. These technical data are anonymous and cannot be linked to you personally, except in connection with the conclusion of a purchase contract.
Please note that we reserve the right to verify the accuracy of the Personal Data you provide to us.
When you register as a user or place an order and enter your data on klode.ch, you agree that your data may be used in connection with the services offered. If you do not agree with this, you may contact us at the following email address: info@klode.ch.
4. Why Do We Use Your Data?
We use your data for the performance of the contract, including when you place an order on our Website, for communications with you, to improve your browsing experience on our Website, to improve our products and services, to develop our marketing activities, to manage customer support and follow-up, and to comply with legal requirements (including warranties and similar obligations).
5. Legal Basis for the Processing of Personal Data
Personal data are processed in accordance with Swiss data protection legislation, in particular the new Federal Act on Data Protection (nFADP). Your consent forms the basis for the processing of your data.
Where the General Data Protection Regulation (GDPR) of 25 May 2018 applies, personal data are processed on the following legal bases:
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Article 6(1)(a) GDPR: the data subject has freely given consent to the processing of their personal data.
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Article 6(1)(b) GDPR: processing is necessary for the performance of a contract to which the data subject is a party or in order to take pre-contractual measures at the request of the data subject.
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Article 6(1)(c) GDPR: processing is necessary for compliance with a legal obligation to which our company is subject.
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Article 6(1)(d) GDPR: processing is necessary to protect the vital interests of the data subject or of another natural person.
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Article 6(1)(f) GDPR: processing is necessary for the purposes of the legitimate interests pursued by Pull up SA or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject requiring the protection of personal data, in particular where the data subject is a child.
6. Disclosure to Third Parties
Your data may be disclosed, in Switzerland or abroad, to third parties where this is strictly necessary for the performance of the contract or invoicing, or where you have given your prior consent. Appropriate technical and organizational measures are implemented to ensure a level of security that complies with applicable data protection laws.
For the execution of your order, our service providers will have access only to the data necessary to process your order and delivery, and for no other purpose.
Finally, please note that your data may be disclosed to third parties where required by law or pursuant to an order issued by public authorities or courts.
7. Right of Access, Deletion and Rectification
You have the right to request access to the personal data we collect about you (right of access, Article 15 GDPR). You also have the right to request the rectification or deletion of your data (right to rectification and right to erasure; right to be forgotten, Articles 16 and 17 GDPR). In addition, you may exercise your right to object (Article 21 GDPR). Finally, you may request that we restrict the processing or use of your personal data (Article 18 GDPR).
If you have any questions regarding the exercise of your rights, you may contact us at:
Postal address: Pull up SA, Rue Jean-Violette 30, 1205 Geneva, Switzerland
Email: info@klode.co
8. Data Retention
We retain your personal data only for as long as necessary to achieve the specific legitimate purpose for which they are processed. Data that are no longer required for the stated purpose will be deleted. However, we are subject to legal obligations requiring certain data to be retained. You may request the deletion of data subject to such retention obligations; however, they will only be used to comply with those legal obligations and will be blocked in our systems. Data stored on the Website's servers are automatically deleted after the applicable legal retention period has expired.
For example, contractual data relating to your order are retained for 10 years from the last activity relating to the contract. This period may be extended if legal proceedings are initiated.
Technical data are generally retained for approximately one year, although this may vary. Cookies may, in some cases, be deleted immediately after browsing. Communication data, such as emails, are retained for 10 years.
9. Data Security
You may provide us with your personal data with confidence. We will store them securely and take all necessary measures to protect them against loss, misuse, unauthorized access and other risks.
We secure our online store klode.ch. Despite regular security checks, security risks cannot be completely eliminated, and it is impossible to guarantee absolute protection against every possible threat.
Our contractual partners and employees are bound by contractual confidentiality obligations and by the applicable data protection legislation.
10. Cookies
Cookies are small files created by your browser and temporarily stored on your computer's hard drive.
These cookies are necessary for the proper operation of the Website and enable us to provide you with the best possible browsing experience. They allow us to recognize your browser without personally identifying you.
Please note that the cookies we use do not store your personal data.
We recommend that you keep cookies enabled in order to benefit from the best possible experience on our Website. If you prefer not to do so, you can change your browser settings. You may also delete cookies that you have previously accepted. If you disable cookies, you will still be able to use our Website, but some parts of the Website and certain features may no longer be available.
Cookies allow us to measure, for example, the pages you visit, your purchase journey and the time you spend on our Website. They help us improve our Website, identify bugs and optimize its performance. Some cookies are essential to the proper functioning of the Website, such as those that keep products in your shopping cart while you browse. Other cookies are used for advertising purposes, including displaying advertisements tailored to your interests. These cookies are deleted after 12 months.
To learn how to delete cookies in Google Chrome, please visit:
https://support.google.com/accounts/answer/32050?hl=fr&co=GENIE.Platform%3DDesktop
For Safari, please visit:
https://support.apple.com/fr-ch/guide/safari/sfri11471/mac
11. Use of Social Media Plugins and Links to Social Networks
We maintain a presence on several social media platforms, including Facebook and Instagram (Meta), LinkedIn, Pinterest, YouTube, and TikTok. When you communicate with us through these platforms, we collect data in order to interact with you. During your use of these platforms, the platforms themselves may also collect your data. You can find the privacy policy for each platform on its respective website.
Below you will find information about the interaction between our server and the servers of these platforms.
We have integrated plugins provided by the social network Facebook (Meta), 1 Hacker Way, Menlo Park, CA 94025, USA, into this Website.
Facebook is a social networking service that enables users to create a personal profile and communicate with their community of friends and contacts.
When you visit one of our pages containing a Facebook plugin, a connection is established between your browser and Facebook's servers.
The content of the plugin is transmitted directly from Facebook's server to your browser and integrated into the page you are viewing. Facebook is therefore informed that you have visited our pages, together with your IP address and the links you have clicked. This information, including your IP address, is transmitted directly by your browser to a Facebook server located in the United States, where it is stored.
If you are logged into Facebook at the same time, Facebook can identify which specific pages of our Website you visit throughout your browsing session.
Whenever you are logged into Facebook while visiting our Website, Facebook is informed through the Facebook component that you have accessed our Website, regardless of whether or not you actively use the Facebook plugin.
Please note that, as the operator of this Website, we do not receive any information from Facebook regarding the data transmitted or processed through Facebook. If you wish to prevent Facebook from collecting this information as described above, please log out of your Facebook account before visiting our Website.
For more information about Facebook's privacy practices, please refer to Facebook's Privacy Policy:
https://www.facebook.com/about/privacy/
We have integrated components provided by LinkedIn Corporation into this Website. LinkedIn is a professional social network that enables its members to build professional relationships and expand their professional network. The service is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.
The LinkedIn Insight Tag is installed on our Website and informs LinkedIn that you have visited our pages, together with your IP address and the links you have clicked.
Whenever you are logged into LinkedIn while visiting our Website, LinkedIn is informed through the LinkedIn component that you have accessed our Website, regardless of whether or not you interact with the LinkedIn component.
If you wish to prevent LinkedIn from collecting this information as described above, you must log out of your LinkedIn account before visiting our Website. We have no control over the scope of the data collected by LinkedIn or how such data are used.
For more information about LinkedIn's privacy practices, please refer to LinkedIn's Privacy Policy:
http://www.linkedin.com/legal/privacy-policy
YouTube
We have integrated components provided by YouTube into our Website. YouTube is an online video hosting platform and social media service that enables users to upload, watch, comment on, rate and share streaming videos.
YouTube is owned by Google LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of the pages on our Website containing a YouTube plugin, a connection is established with YouTube's servers. YouTube is thereby informed which page of our Website you have visited.
If you are logged into YouTube at the same time, YouTube can identify which specific pages of our Website you visit throughout your browsing session.
Whenever you are logged into YouTube while visiting our Website, YouTube is informed through the YouTube component that you have accessed our Website, regardless of whether or not you interact with the YouTube component. We have no control over the scope of the data collected by YouTube or how such data are used. If you wish to prevent this, you should block the storage of cookies by changing your browser settings. We use YouTube services to make our online offering more attractive.
For more information about YouTube's privacy practices, please refer to YouTube's Privacy Policy:
http://www.youtube.com/t/privacy
The functions of the Pinterest service are integrated into our Website. These functions are provided by Pinterest, Inc., 808 Brannan St, San Francisco, CA 94103, USA.
Pinterest is a social network that allows its users to share their interests, thoughts, ideas and passions through collections of photographs.
When you visit one of our pages containing a Pinterest plugin, a connection is established between your browser and Pinterest's servers.
The content of the plugin is transmitted directly from Pinterest's server to your browser and integrated into the page you are viewing.
As a result, Pinterest is informed that you have visited our pages, together with your IP address and the links you have clicked.
This information, including your IP address, is then transmitted directly by your browser to a Pinterest server located in the United States, where it is stored.
If you are logged into Pinterest at the same time, Pinterest can identify which specific pages of our Website you visit throughout your browsing session.
Whenever you are logged into Pinterest while visiting our Website, Pinterest is informed through the Pinterest component that you have accessed our Website, regardless of whether or not you interact with the Pinterest component. We have no control over the scope of the data collected by Pinterest or how such data are used.
If you wish to prevent Pinterest from collecting this information as described above, please log out of your Pinterest account before visiting our Website.
For more information about Pinterest's privacy practices, please refer to Pinterest's Privacy Policy:
http://pinterest.com/about/privacy/
We have integrated plugins from the Instagram social network into this Website. Instagram is a social networking service that enables users to share photos and short videos.
Instagram is owned by Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, USA. These plugins are identified on this Website by the Instagram logo, in particular the Instagram Camera icon. More information about Instagram plugins is available at:
https://developers.facebook.com/products/instagram
The Meta (Facebook) Pixel installed on our Website establishes a direct connection between your browser and Instagram's servers.
Whenever you are logged into Instagram while visiting our Website, Instagram is informed through the Instagram component that you have accessed our Website.
The information collected, including your IP address, is generally transmitted directly by your browser to an Instagram server located in the United States, where it is stored.
This takes place regardless of whether or not you interact with the Instagram components. We have no control over the scope of the data collected by Instagram or how such data are used.
If you wish to prevent Instagram from collecting this information as described above, you should log out of your Instagram account before visiting our Website.
For more information about Instagram's privacy practices, please refer to Instagram's Privacy Policy:
https://help.instagram.com/155833707900388/
Google Analytics
Our Website uses Google Analytics, a web analytics service provided by Google Inc. ("Google").
This service is used to optimize our Website and to analyze the costs and benefits of online advertising.
Google Analytics uses cookies, which are text files stored on the user's computer for the purpose of analyzing how the Website is used.
The information generated by these cookies about your use of the Website (including your IP address) is generally transmitted to a Google server in the United States and stored there.
The IP anonymization feature is enabled on our Website. As a result, your IP address will be shortened by Google if access originates from a Member State of the European Union or from another State that is party to the Agreement on the European Economic Area (EEA) before being transferred to the United States. Only in exceptional cases will your full IP address be transmitted to a Google server in the United States and shortened there. Google will use this information to analyze your use of the Website, compile reports on Website activity, and provide other services relating to the use of our Website. Within the framework of Google Analytics, your transmitted IP address will not be combined with any other data held by Google.
You can prevent the storage of cookies by changing your browser settings.
Please note that if you do so, you may not be able to use all the features available on our Website. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes described above.
Instructions on how to prevent Google Analytics from collecting your data are available at:
https://tools.google.com/dlpage/gaoptout?hl=fr
For more information about Google Analytics' privacy practices, please refer to Google's Privacy Policy:
https://policies.google.com/privacy?hl=fr
12. Your Data and Your Rights
The nFADP and the GDPR grant you the right, in certain circumstances, to object to the processing of your data for advertising purposes or for other legitimate reasons.
You may access your personal data at any time by contacting us at info@klode.co. You may also request that we correct, modify or delete your personal data.
In the event of such a request, we may first need to verify your identity in order to prevent misuse and protect your personal data.
Where necessary, you may also contact the competent supervisory authorities. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). In Liechtenstein, this is the Data Protection Authority of the Principality of Liechtenstein.
13. Changes
Where necessary, Pull up SA may amend and update this Privacy Policy. Any changes to the content of this Privacy Policy will be published on this Website.
14. Data Controller
Pull up SA
Rue Jean-Violette 30
1205 Geneva
Switzerland
is the controller responsible for the processing of your personal data in accordance with this Privacy Policy.
15. Contact
If you would like further information or wish to submit a suggestion or comment regarding our data protection practices, please contact us by email at info@klode.co. We will be pleased to respond to your request.
Geneva, 7 September 2023