Customer service and support

Frequently asked questions

If you’ve lost the bag holder, you can order it directly from us here.

On the left side of the handle, there is a black joint, the purge joint. There is none on the right and that’s perfectly normal, you haven’t lost anything 🙂 (We’re sorry if you’ve just spent a few minutes sitting on the floor looking for it or digging through your waste)

If a part breaks, contact our after-sales service. We’ll find a solution together to replace this part. All Mint parts are replaceable. 

There are a number of causes that can keep your bin from maintaining the correct vacuum. Contact our after-sales service for help.

Customer service and support

Contact customer service

If you can’t find the answer above or on the product page, please contact our customer service department using this form. We’ll get back to you as soon as possible.